Shipping and Returns

What are my Shipping Charges and Options?
All product prices include shipping charges via Fedex Ground or UPS. Products which must be shipped by commercial carrier will require additional freight charges and will be noted by that product.

Additional shipping charges apply with shipments outside the 48 contiguous United States and expedited shipping. These additional shipping charges are the responsibility of the purchaser. Please call for pricing.

Non-ground air charges for shipments inside the 48 contiguous United States are determined based on the total purchase amount. Please call (860) 664-4906 for pricing.

A complete street address is required for delivery. Normal delivery time on in-stock items, unless otherwise noted, takes 7-10 business days. Orders which require a longer than normal delivery time will be noted by that product. If an item is temporarily out of stock, we’ll notify you of shipping delays over two weeks.

Sorry we cannot ship to PO Boxes, or to APO/FPO addresses. Sales Tax will be calculated on your merchandise total on items shipped to Florida and Connecticut.

We ship all packages ground unless otherwise instructed. Please call us if you would like your package shipped to arrive sooner.

How do I return merchandise for credit or exchange?
Kenyon International, Inc. guarantees all merchandise against defects and faulty workmanship. Any shipping damage must be reported to the carrier for inspection and a claim filed by the recipient within 10 days of delivery of shipment. If you find a problem with your purchase, call us at (860) 664-4906 and ask for customer service, Monday through Friday between 8:00 AM to 5:00 PM Eastern Time within 48 hours of receipt. An RA (Return Authorization) form will need to be filled out and an RA number applied to the return of the unit.

For proper credit, items should be shipped prepaid and insured. Please enclose the original packing slip, and briefly explain your reason for the return. Also indicate whether you would like a replacement, exchange or credit. If you do not have your packing slip, please include reason for return and send the package to the following address:
Kenyon International, Inc.
RA #
8 Heritage Park Road
Clinton, CT 06413
A 15% restocking fee will be charged on all returns and exchanges.