Frequently Asked Questions

The subtly textured glass with beveled edge found in the Mediterranean and Lite-Touch™ Series protects against superficial scratches in the surface and resists chipping along the edge from accidental impact by the cooking vessel or other heavy object.

That question is best answered by first asking if you need to replace your countertop. If your countertop is still in good condition and you are replacing a coil cooktop, then the Polar Series will allow you to upgrade your cooktop from a coil to ceramic cooktop sans countertop replacement in most cases and puts a freeze on renovation costs! If you are installing a ceramic cooktop for the first time and will be making a cut-out in the countertop, the most economical model is the Caribbean Series based on the lower price point.

It all depends on your product selection – read on….. If you are purchasing the Lite-Touch™ Q Outdoors cooktop model B41573 or any of the All Seasons™ Grill models, they are equipped with a 3-prong plug with inline GFCI that connects to a standard wall outlet. However, if you are selecting any other ceramic cooktop, they are supplied with a 3 foot conduit that is designed to be hard-wired by your electrician on-site. If you wish to install a plug, you may instruct your electrician to do so.

Yes, unlike open flame gas and charcoal grills, the Kenyon Custom All Seasons™ Grill may safely be used indoors without the fear of carbon monoxide poisoning. In addition, the All Seasons™ Grill is virtually smokeless due to its patent pending design so ventilation is not required. Clean, safe and smokeless indoors or out!

Kenyon International is a small veteran owned business and privately held domestic manufacturer. Established in 1931, we earned our reputation in the aviation and marine industry and have since diversified into products for residential, hospitality, institutional, academic, military, and mobile customers.

All Kenyon Custom products are backed by our exclusive 3-year product replacement warranty. Our Customer Care department is open daily from 8:00 a.m. – 5:00 p.m. EST to assist with customer questions, warranty claims, and parts inquiries. Customer care may also be contacted via e-mail to customercare@kenyonappliances.com and we will reply promptly to your inquiry during normal business hours and as promptly as possible on nights and weekends.

That depends on the installation orientation. If the cooktop is installed in the countertop so that the knobs are in front of the burners, and it does not require the operator to reach over a live burner to adjust the knob controls, then it is considered ADA-compliant. Therefore, if a 2-burner “trimline” size cooktop is installed with the longest dimension running from the backsplash to the front edge of the countertop, and the shorter dimension running across from left to right, or stated another way, in the “portrait” orientation, then the claim may be made that the cooktop is ADA-compliant. Cooktops installed in the landscape orientation then, conversely, are not ADA-compliant. Therefore, it is the installation that determines if a particular model is ADA-compliant, but not all cooktops can be installed in order to allow them to be compliant to ADA-standards, due to size and positioning of the controls. Confused? - please contact our sales department with any specific questions.

The new SilKEN® induction cooking system combines the energy efficiency of induction cooking with innovative integrated silicone mats to allow easy clean-up and prevent heat build-up on the cooking surface caused by conduction of heat energy away from the cooking vessel back to the cooktops surface, which occurs with other manufacturer’s induction cooktops, and negates the cool surface claim. Kenyon Custom cooktops in the Mediterranean, Alpine, Caribbean, Polar, and Lite-Touch series utilize traditional radiant ribbon technology for cooking, which do get hot to the touch but are equipped with ON and HOT indicator lights for user safety.

Kenyon Custom cooktops are manufactured for 120, 208 or 240 Volts. If you have 110 Volts, it is fine to use the 120 Volt model. Analogously, if you have 220 volts, please order the 240 Volt model. The voltage can not be changed on a cooktop after it has been manufactured and sent to you – so please double check your voltage prior to ordering to avoid return shipping & restocking fees.

Kenyon Custom appliances are manufactured for 60 hertz (Hz); however, you may use our appliances without worry at the lower frequency. On a cautionary note, you may not be able to run your 50 hertz appliances in an area with 60 hertz – check your product manual to determine if it is only rated for 50 Hz or if a range is cited – as in 50-60 Hz. If only rated for 50 Hz – do not use in areas with 60 Hz power.

Please check to see that the voltage source to your cooktop is the same as required by the appliance. For example, if your cooktop was manufactured for 240 Volts and it is installed on a 120 Volt circuit, you would only be getting half the power needed for proper operation of the cooktop. Please contact our technical service department to assist with trouble-shooting your unique situation.

The manuals can be found under the Resources section of our website. Once you are there you then click on the appropriate manual for your cook top/grill.

Yes. You are able to replace just the glass. You may call our main office at 860-664-4906 and ask for customer service to place an order with one our representatives. We will need to know the model number of your cooktop in order to replace the broken glass with the correct panel. If you are unsure as to what the model number is, you may contact customer service and they will be able to help you.